Question 1

What are the pros and cons of Microsoft 365 for a small business?

Accepted Answer

Pros: cloud-based collaboration, integrated apps (email, calendar, document sharing, video conferencing), scalable plans, automatic updates, robust security features, wide device compatibility, strong support ecosystem.

Cons: ongoing subscription costs, some users may need training to maximize features, reliance on stable internet connectivity, data residency and compliance options can vary by plan, potential feature gaps for very niche workflows.

What to consider next: assess your team size, existing tools, need for offline access, and preferred data residency. Compare plans (e.g., Business vs. Enterprise) and consider a pilot group to gauge fit.

Question 2

Why would I need desk phones for my business?

Accepted Answer

Desk phones provide reliable, high-quality voice calls, especially in environments with poor Wi-Fi coverage. They support advanced features (call transfer, conferencing, voicemail, call queues), offer consistent performance for the entire team, and can integrate with unified communications systems for centralized management.

What to check: compatibility with your chosen communications platform, PoE power options, headset compatibility, and scale of the phone system (number of lines/extensions) required for your team.

Question 3

What should I consider when evaluating a new networking solution?

Accepted Answer

Key considerations: compatibility with existing infrastructure, bandwidth and scalability, security features (encryption, threat protection, access controls), total cost of ownership (initial purchase, ongoing maintenance, support), ease of management, and vendor support commitments.

Evaluation tips: map your current and projected traffic, identify critical applications, decide between on-premises, hosted, or hybrid deployments, and request proof-of-concept testing before a full rollout.

Question 4

How can a disaster recovery plan benefit my organization?

Accepted Answer

A disaster recovery plan helps ensure business continuity by defining backup strategies, recovery objectives (RTO/RPO), and response procedures. It reduces downtime, protects critical data, and provides a tested roadmap for restoring operations after an incident.

What to include: a prioritized list of critical systems, data backup schedules, offsite or cloud replication, tested failover processes, and clear roles/responsibilities for team members.

Question 5

What are electrical surges and where do they come from?

Accepted Answer

The  main task of a surge protector is to protect electronic devices from  “power surges.” A power surge, or transient voltage, is an increase in  voltage significantly above the designated level in a flow of  electricity. In typical home/office wiring, the standard voltage is 120  volts; if voltage rises above 120, the surge protector helps protect  your electronic device.

The  most familiar source of power surges is probably lightning, though it's actually one of  the least common causes. When lightning strikes near a power line,  whether it's underground, in a building or running along poles, the  electrical energy can boost electrical pressure by millions of volts.  This causes an extremely large power surge that will overpower almost  any surge protector. In a lightning storm, you should never rely on your  surge protector to save your computer. The best protection is to unplug  your computer.

A  more common cause of power surges is the operation of high-power  electrical devices, such as elevators, air conditioners and  refrigerators. These high-powered pieces of equipment require a lot of  energy to switch on and turn off components like compressors and motors.  This switching creates sudden, brief demands for power, which upset the  steady voltage flow in the electrical system. While these surges are  nowhere near the intensity of a lightning surge, they can be severe  enough to damage components, immediately or gradually, and they occur  regularly in most building's electrical systems.
​
Other sources of power surges include faulty wiring, problems with the utility company's equipment, and downed power lines.

Question 6

What are the key factors in choosing a modern security system for an office?

Accepted Answer

Factors include coverage (video surveillance, access control, intrusion detection), ease of monitoring from a centralized dashboard, integration with other systems (alarms, IT, HVAC), upfront and ongoing costs, and scalability as the business grows. Consider both physical security and cybersecurity implications, such as secure network segmentation and device hardening.

Nobel can help by: conducting a risk assessment to identify high-priority areas, recommending appropriate sensor density and coverage, outlining data retention policies for footage, and providing guidance on compliant, scalable security solutions tailored to your environment.

Question 7

Why should I use surge protection?

Accepted Answer

Phone systems need dual protection
Even if you protect your business phone system with an electrical power surge protector, it is also exposed to damaging  surges from other sources.  Telephone and internet lines can also  conduct high voltage, so for full protection you should also guard  against surges from your phone and cable lines.  Essentially, any lines carrying signals into your phone system can carry a power surge and can  cause just as much damage as surges over power lines.

Question 8

The time is incorrect on my phone system-- how do I fix it?

Accepted Answer

It is possible a technician will need to help you, but first you are welcome to try these... just be sure of which system you have before inputting codes! If you encounter any issues or need assistance in identifying your system, let us know!

NEC SV8100 & SV9100
1. Press Speaker
 2. Dial "#*#*"
 3. Password: "0000"
 4. Press Transfer
 5. Dial "100101"
 6. Enter 2-digits for the year, than press transfer.
 7. Enter 2-digits for the month, than press transfer.
 8. Enter 2-digits for the day, than press transfer.
 9. Enter 2-digits for the day of the week, than press transfer.
 10. Enter 2-digits for the hour, than press transfer.
 11. Enter 2-digits for the minute, than press transfer.
 12. Enter 2-digits for the second, than press transfer.
 13. Press Answer.
 14. Press Answer.
 15. Press Speaker.
​
NEC UX5000
1.From the System Administrator's telephone (normally extension 301), press CALL1 and dial 828.
 2.Dial two digits for the hour (24 hour)
     For example, 13=1:00 PM.
 3.Dial two digits for the minutes.
     You hear confirmation beeps.
 4.Press SPK to hang up.
​
NEC SV8300 / NEAX 2000 IVS / 2000 IVS-2 / 2000 IPS 
With Dterm Series III, Series E and Series i Phones
 **CAT Mode Procedure: This is to be done while the phone is in an idle state.
 Press "TRANSFER"
 Press "CONF"
 Press "*"
 Press "TRANSFER"
 Press "CONF"
 Press "#"
 "CAT MODE" displayed on LCD
 Press "REDIAL or LNR/SPD"
 "COMMAND" displayed on LCD
 Press "02"
 Press "RECALL"
 Press "2"
 Press "RECALL"
 "02>2>Current Time" displayed on LCD
 Input correct time using Military Time (HH MM SS)
 Press "CONF"

NEC Electra Professional Level I, Level II, Level II Advanced,
 Electra Pro 120, Electra Elite 48, Electra Elite 192 
**Changing  the time on a Electra Elite & Professional system must be done from  the "main" or primary phone. It is usually extension # 100.
 1. Press "FEATURE"
 2. Dial "9#"
 3. Enter hour and minute
 4. Press "RECALL" to change AM/PM setting
 5. Press "HOLD" to change the calendar setting
 6. Press "RECALL" to change the day of week
 7. Dial "#" to move the cursor to day of month field
 8. Enter day of month
 9. Press "RECALL" to select month
 10. Dial "#"to move the cursor to year field
 11. Enter last 2 digits of year
 12. Press "FEATURE"

Question 9

Are there user guides available for my phone?

Accepted Answer

It depends on the system!  You can find our user guides here.

Question 10

Do you offer System Maintenance Programs?

Accepted Answer

Yes! We have 2 levels, which can be setup with one of our Account Managers.

Question 11

Do you serve all of Oklahoma?

Accepted Answer

Yes! Our headquarters are in Oklahoma City, but we have customers across the entire great state!

Question 12

Are site surveys free?

Accepted Answer

Yes! We will happily send one of our experts out to survey the work needing to be done and give you a quote. (NOTE: not usually offered for small-scale cabling).

Question 13

When are you open?

Accepted Answer

The office is open Monday through Friday, and this is generally when we schedule our technicians to visit sites as well, although exceptions can be made! Emergency service is available 24/7. We are closed most major US holidays.

OKC (405) 843-8835 TOLL FREE (800) 575-8835

CELEBRATING FOUR DECADES OF SERVICE IN OKLAHOMA

SUPPORT CENTER

24/7 Emergency Service Request Line
1 - 800 - 575 - 8835

Frequently Asked Questions

What are the pros and cons of Microsoft 365 for a small business?

Why would I need desk phones for my business?

What should I consider when evaluating a new networking solution?

How can a disaster recovery plan benefit my organization?

What are electrical surges and where do they come from?

What are the key factors in choosing a modern security system for an office?

Why should I use surge protection?

The time is incorrect on my phone system-- how do I fix it?

Are there user guides available for my phone?

Do you offer System Maintenance Programs?

Do you serve all of Oklahoma?

Are site surveys free?

When are you open?

Headquarters

Hours of Operation

Products & Services

Company

OKC (405) 843-8835 TOLL FREE (800) 575-8835

CELEBRATING FOUR DECADES OF SERVICE IN OKLAHOMA

SUPPORT CENTER

24/7 Emergency Service Request Line 1 - 800 - 575 - 8835

Frequently Asked Questions

What are the pros and cons of Microsoft 365 for a small business?

Why would I need desk phones for my business?

What should I consider when evaluating a new networking solution?

How can a disaster recovery plan benefit my organization?

What are electrical surges and where do they come from?

What are the key factors in choosing a modern security system for an office?

Why should I use surge protection?

The time is incorrect on my phone system-- how do I fix it?

Are there user guides available for my phone?

Do you offer System Maintenance Programs?

Do you serve all of Oklahoma?

Are site surveys free?

When are you open?

Headquarters

Hours of Operation

​

Products & Services

​

Company

​

24/7 Emergency Service Request Line
1 - 800 - 575 - 8835