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   24/7 Emergency Service Request Line  
  1 - 800 - 575 - 8835
  • Are there user guides available for my phone?
    It depends on the system! You can find our user guides here.
  • The time is incorrect on my phone system-- how do I fix it?
    It is possible a technician will need to help you, but first you are welcome to try these... just be sure of which system you have before inputting codes! If you encounter any issues or need assistance in identifying your system, let us know! NEC SV8100 & SV9100 1. Press Speaker 2. Dial "#*#*" 3. Password: "0000" 4. Press Transfer 5. Dial "100101" 6. Enter 2-digits for the year, than press transfer. 7. Enter 2-digits for the month, than press transfer. 8. Enter 2-digits for the day, than press transfer. 9. Enter 2-digits for the day of the week, than press transfer. 10. Enter 2-digits for the hour, than press transfer. 11. Enter 2-digits for the minute, than press transfer. 12. Enter 2-digits for the second, than press transfer. 13. Press Answer. 14. Press Answer. 15. Press Speaker. ​ NEC UX5000 1.From the System Administrator's telephone (normally extension 301), press CALL1 and dial 828. 2.Dial two digits for the hour (24 hour) For example, 13=1:00 PM. 3.Dial two digits for the minutes. You hear confirmation beeps. 4.Press SPK to hang up. ​ NEC SV8300 / NEAX 2000 IVS / 2000 IVS-2 / 2000 IPS With Dterm Series III, Series E and Series i Phones **CAT Mode Procedure: This is to be done while the phone is in an idle state. Press "TRANSFER" Press "CONF" Press "*" Press "TRANSFER" Press "CONF" Press "#" "CAT MODE" displayed on LCD Press "REDIAL or LNR/SPD" "COMMAND" displayed on LCD Press "02" Press "RECALL" Press "2" Press "RECALL" "02>2>Current Time" displayed on LCD Input correct time using Military Time (HH MM SS) Press "CONF" NEC Electra Professional Level I, Level II, Level II Advanced, Electra Pro 120, Electra Elite 48, Electra Elite 192 **Changing the time on a Electra Elite & Professional system must be done from the "main" or primary phone. It is usually extension # 100. 1. Press "FEATURE" 2. Dial "9#" 3. Enter hour and minute 4. Press "RECALL" to change AM/PM setting 5. Press "HOLD" to change the calendar setting 6. Press "RECALL" to change the day of week 7. Dial "#" to move the cursor to day of month field 8. Enter day of month 9. Press "RECALL" to select month 10. Dial "#"to move the cursor to year field 11. Enter last 2 digits of year 12. Press "FEATURE"
  • What are electrical surges and where do they come from?
    The main task of a surge protector is to protect electronic devices from “power surges.” A power surge, or transient voltage, is an increase in voltage significantly above the designated level in a flow of electricity. In typical home/office wiring, the standard voltage is 120 volts; if voltage rises above 120, the surge protector helps protect your electronic device. The most familiar source of power surges is probably lightning, though it's actually one of the least common causes. When lightning strikes near a power line, whether it's underground, in a building or running along poles, the electrical energy can boost electrical pressure by millions of volts. This causes an extremely large power surge that will overpower almost any surge protector. In a lightning storm, you should never rely on your surge protector to save your computer. The best protection is to unplug your computer. A more common cause of power surges is the operation of high-power electrical devices, such as elevators, air conditioners and refrigerators. These high-powered pieces of equipment require a lot of energy to switch on and turn off components like compressors and motors. This switching creates sudden, brief demands for power, which upset the steady voltage flow in the electrical system. While these surges are nowhere near the intensity of a lightning surge, they can be severe enough to damage components, immediately or gradually, and they occur regularly in most building's electrical systems. ​ Other sources of power surges include faulty wiring, problems with the utility company's equipment, and downed power lines.
  • Why should I use surge protection?
    Phone systems need dual protection Even if you protect your business phone system with an electrical power surge protector, it is also exposed to damaging surges from other sources. Telephone and internet lines can also conduct high voltage, so for full protection you should also guard against surges from your phone and cable lines. Essentially, any lines carrying signals into your phone system can carry a power surge and can cause just as much damage as surges over power lines.
  • Do you offer System Maintenance Programs?
    Yes! We have 2 levels, which can be setup with one of our Account Managers.
  • Do you serve all of Oklahoma?
    Yes! Our headquarters are in Oklahoma City, but we have customers across the entire great state!
  • When are you open?
    The office is open Monday through Friday, and this is generally when we schedule our technicians to visit sites as well, although exceptions can be made! Emergency service is available 24/7. We are closed most major US holidays.
  • Are site surveys free?
    Yes! We will happily send one of our experts out to survey the work needing to be done and give you a quote. (NOTE: not usually offered for small-scale cabling).
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