With the advent of all the communications technologies in the market, customers expect to be able to reach someone at a business to get immediate answers and information - without having to leave a message. To assist in maintaining a positive customer experience and a high level of service, businesses today need to have workforces that are available and ‘on-demand’ from any location. A great customer experience usually generates repeat business.
For the 'On-Demand' Workforce
The way we do business and the way we communicate is changing rapidly. Mobility has become the norm. Customer expectations have soared and budgets have shrunk. The SL2100 galvanizes your team. In turn, it creates a positive customer experience that generates repeat business.
It’s highly cost effective because there’s more built-in. With VoIP capabilities, it puts Unified Communications within reach of small businesses or it can be used as resilient TDM solution with future-proof upgrade potential. It also presents considerable savings and functionality over and above alternative hosted solutions.
Your business can’t afford downtime and nor can your communications. The SL2100 provides a reliable, ‘always on’ solution. There’s less hardware, less licenses and less maintenance to worry about.
Wide-Range of Choices - choose from IP or digital, 12 to 32 keys or self-labeling, or digital and IP cordless mobile handsets
Customizable function keys - can be adapted to the exact individual requirements of your business
User-friendly interface - little or no staff training required
Gigabit built-in – eliminates the need of having to buy an adapter, even on self-labeling telephones (Not available on all models)
Wireless headset adapter - allows easy connection to Plantronics’ wireless headsets
Keep your team in touch.
Organizations of all types, including businesses for real estate, insurance, finance/banking, law, as well as non-profits and churches, require robust communication tools to service their clients.
Self-service options allow callers to easily get to the person or department they want to reach without going through an operator - if person is unavailable, they can leave a detailed message
A range of mobility options enable employees to stay connected and reachable from any location – on or off premises
Ability to set up multiple ring or department groups ensures callers will be able to speak to a live person
Handle incoming callers with ease while servicing in-store customers.
Pre-recorded message options enable callers to quickly get to the information they need (store address, hours of operation, etc…) without interrupting service to in-store customers
While out on the floor, quickly find out information the customer needs by reaching out via a mobile handset
Toll restriction capabilities limits use of store phones for long-distance except for authorized personnel – saving the store money
Food Service and Entertainment
Communicating effectively while you
are mobile and servicing customers in a
noisy, sometimes dimly lit environment
which can cover large areas or multiple
buildings can often prove to be a
Mobility options, from mobile handsets to smartphone SIP apps, keep you connected from anywhere
Backlit displays are easily viewed in
low lit areas. Place telephones throughout the property with no worries of fraudulent long distance (LD) charges - LD calls can easily be restricted to authorized personnel only
Automated Attendant frees up staff to assist customers on-premises
Increasing productivity through on-site mobility
With our mobile handsets and on-site phones, employees no longer need to remain at their desk to respond to requests and to get their work done.
Regardless of where they are on-premises, employees have total control over how, when and where to be reached for improved responsiveness to colleagues and customers alike.
On-Site Wireless Telephony
NEC's AP400 Series IP DECT Access point - design for CAT-iq - connects directly to existing on-site IP networks for on-premises wireless telephony.
Built In Applications
The SL2100 now includes an expanded and diverse portfolio of InApps. As well as providing compelling business benefits,
these built-in/on-board apps require no external PC or server - making them highly cost effective and reliable.
InUC – Built-in collaboration
In today’s working environment, employees are spread across different locations. InUC is a unified communications application providing video conferencing, collaboration, document sharing, presence and instant messaging for any business of up to 128 users. Utilizing WebRTC (Real-Time Communications) - InUC provides highly cost-effective video and collaboration that works seamlessly within your IT environment.
NEC’s InGuard application helps defend a business against toll fraud attacks and provides peace of mind for the user. All call activity is monitored 24/7 and any suspicious call activity is detected instantly. This results in one of two automatic alerts: an ‘alert only’ email sent to designated recipients, or in more severe cases an ‘alert and block’ which prevents any further call activity instantly.
NEC’s InHotel combines a complete and comprehensive Property Management System (PMS) together with tightly integrated telephone system functionality. Ideal for hotels of up to 64 rooms, this easy to use platform is designed to increase your staffs’ productivity, enhance guest experience and significantly lower your running costs. InHotel is a built-in/embedded browser-based application that provides complete room booking, billing and hotel administration through its easy to use interface.