Nobel's Call Centers can be configured to enable callers waiting in queue to dial another extension, ACD Group, or voice mail box during message playback.

We have found that Callers presented with customized choices tend to be more satisfied with the level of

service received. Customization, Ladies and Gentlemen,

is something we specialize in.

Large-Scale Efficiency

Nobel Systems' Featured Call Center
and Automated Call Systems: ​​
 NEC's SV8100 and SV9100

Designed specifically to work on NECs UNIVERGE SV8100, the embedded ACDs unique integration is the result of a voice processing system merging with a communication system.

This seamless integration makes the SV8000 Series ACD easy to program and maintain. Boost customer service and agent productivity by routing calls based upon which inbound line a call is received, what line has the longest idle and the time of day the call is received. Users can also provide select customers with a special incoming line to call.

Real-time desktop interface display

Agents and supervisors can retrieve statistical information from the SV8000 Series ACD by simply pressing a telephone button.

When queued callers or caller hold times exceed a pre-determined threshold, the system  automatically sends alerts to agents and supervisors telephone displays. Additionally, the wide range of user-defined reports provided by the SV8000 Series ACD can be scheduled or printed on demand in graph or text format.

Real-time display provides a simulated wallboard. It instantly provides supervisors with both queue threshold and agent information on their PCs. Supervisors and authorized agents can use the agent desktop GUI to text message important information to agents or groups. Instant information improves agent performance and reduces training time without increasing business costs.

​Enhanced Efficiency​

​Agent Reports: 

  • Agent Performance Summary

  • Agent Traffic by Hour

  • Abandoned Calls by Hour/Day

  • Agent Call Summary

  • Agent Login/Rest Timeline

  • Group Service Level by Hour/Day

  • Group Call Summary by Hour/Day

  • Call Detail by Queue

  • Group Call Traffic

  • Individual Call Detail

  • Group Call Traffic by Hour/Day

  • Calls Overflowed out/into Queue​

    Available Graphs:

  • Queue Monitor Graph

  • Queue Summary Graph

  • Queue Performance Graph

  • Queue Summary by Hour Graph​

Call Volume Options :

  • Agent/Client Interfaces: Up to 512

  • ACD Groups: Up to 64

  • System Supervisor: 1-64

  • Wallboard:1, 2 or 3-line​​
    Delay Announcements

  • Per Group: 2

  • Per System: Up to 100

  • Per Standard Messages: Up to 100

  • Queue Depth: 200​

    Available Tables:

  • Agent State

  • Agent Summary

  • Queue Monitor

  • Queue Summary

  • Call Center Monitor

  • Call Center Summary